Refund Policy

This Refund Policy explains when and how You can request a refund for tokens purchased on NetWAi. It forms part of Our Terms and Conditions and uses the same defined terms.

Who You Are Buying From

We are the seller of record for all purchases made on NetWAi. Payments are processed on Our behalf by Stripe, Inc. and its affiliates, which acts solely as Our payment processor.

This means that all refund requests are handled by Us directly, in accordance with this policy. We do not directly collect, store, or have access to Your full card or payment details; this information is handled solely by Stripe.

What You Are Purchasing

Purchases on NetWAi are purchases of tokens: a prepaid balance credited to Your account, which You then spend on specific features of the Service, such as generating a personalized roadmap or retaking the quiz.

Tokens are digital content that is not supplied on a tangible medium. They are delivered to Your account immediately once payment is confirmed, and are available for You to spend right away. By completing a purchase You request and consent to that immediate delivery.

Spent Tokens Are Non-Refundable

A token is spent at the moment You use it to unlock a feature of the Service - for example, when You generate a personalized roadmap or use a quiz retake.

Spent tokens are not refundable. Once a token has been spent, the digital content You purchased it for has been generated and delivered to Your account, and the service for that token is considered fully performed.

If a generation fails for technical reasons and no content is delivered to You, the token is returned to Your balance automatically. If that does not happen, contact Us and We will credit it back.

Unspent Tokens

Unspent tokens - tokens still sitting in Your balance that have not been used to unlock anything - can be refunded within 14 days of the date of purchase.

Where a purchase included several tokens and You have spent some of them, We refund the unspent portion of that purchase on a pro rata basis and deduct the value of the tokens already spent. Refunded tokens are removed from Your balance at the time the refund is issued.

After 14 days from the date of purchase, unspent tokens are no longer refundable, and remain in Your account to be spent on the Service.

How to Request a Refund

To request a refund, contact Us at support@netwai.app from the email address associated with Your account, and include the date of purchase and Your order or receipt number if You have it.

We will review Your request and, where it is approved, issue the refund to the original payment method. The time it takes for the funds to appear on Your statement depends on Your bank or card issuer.

Your Statutory Rights

Nothing in this policy limits or excludes any rights You have as a consumer under applicable law, including any mandatory rights under the law of the country in which You are resident. Where applicable consumer law grants You a right that is broader than this policy, that right applies.

This policy also does not affect Your rights in respect of digital content that is faulty, not as described, or not fit for purpose.

Changes to This Refund Policy

We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Last updated" date above. The policy in force at the time of Your purchase is the one that applies to that purchase.

Contact Us

If you have any questions about this Refund Policy, You can contact us:

• By email: support@netwai.app